Staff & Board Training

mtclogoMISSION: The mission of the MTC is to enhance organizational performance of Community Action Agencies and other community-based organizations through a system of training and professional development.

Founded in 2015, the MASSCAP Training Center offers training and resources to enhance the ability of community organizations to serve their customers, develop their staff and boards, improve operations, expand capacity, and comply with funder requirements.

The MTC taps into a network of experts and offers a variety of LEARNING OPPORTUNITIES through:

  • Onsite trainings at regional locations throughout Massachusetts
  • In-depth seminars
  • Facilitated roundtable discussions
  • Live webinars
  • Recorded PowerPoint presentations
  • Communities of Practice peer learning groups
  • Sessions at regional conferences such as the New England Community Action Partnership
  • Guidance on State and Federal funding and training requirements
  • Trainings to help Community Action Agencies meet the CSBG Organizational Standards

We cover a wide RANGE OF TOPICS for all levels of staff as well as boards of directors, such as:

  • Board governance and responsibilities
  • Financial operations and management
  • Organizational risk assessments
  • Customer service and satisfaction
  • Financial education programs
  • Job readiness and training programs
  • Strategic planning
  • Needs assessments
  • Data management practices and systems
  • Leadership and supervisory skills
  • Effective partnerships and collaborations
  • ROMA (Results Oriented Management and Accountability)