This program can help eligible households with water and sewer bills.

The Low Income Household Water Assistance Program (LIHWAP) helps eligible households pay water and sewer bills to restore or maintain access to drinking water and wastewater services and is funded through two federal appropriations.

This program is administered in the Commonwealth by the Department of Housing and Community Development (DHCD), and is intended to restore service and pay toward arrearages of water and wastewater services. Local service delivery is provided by 20 local administrating agencies (LAAs) that also administer the Low Income Home Energy Assistance Program (LIHEAP).

You become eligible for LIHWAP after being approved for Fuel Assistance (LIHEAP).  You do not need to complete a separate application. To learn more about the fuel and assistance program and find an agency near you, please visit our heating help page.

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This program will serve income eligible customers who are directly billed for their service(s) and whose service has been either terminated for non-payment, or who have an arrearage, and have been approved for fuel assistance. Though the program name includes low income, the income guidelines are broad, serving households who would not generally be considered low income. For example, a household of four can have an annualized gross income of up to $81,561. The annualization of a household’s income is almost always based on four weeks of a household’s income. These are the guidelines for the fuel assistance program (LIHEAP) and you only need one application for both.

Household SizeGross Annual Income4 Week Gross Income
(if paid once per month)
4 Week Gross Income
(if paid weekly or bi-weekly)

Where Should I Apply?

At the agency in your area.

NameCityPhone NumberWebsiteApply Online
Action for Boston Community Development, Inc. (ABCD)Boston, Brookline, Everett, Malden, Medford, Melrose, Newton, Stoneham, West Roxbury, Winchester, Woburn,617.357.6012
Action, Inc. (Action)Beverly, Danvers, Essex, Gloucester, Hamilton, Ipswich, Lynn, Lynnfield, Manchester, Manchester by the sea, Marblehead, Middleton, Nahant, Peabody, Rockport, Salem, Saugus, Swampscott, Topsfield, Wakefield, Wenham,978-281-3900
Berkshire Community Action Council, Inc. (BCAC)Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, Windsor,(413) 445-4503
Citizens for Citizens, Inc. (CFC)Acushnet, Berkley, Dartmouth, Dighton, Fairhaven, Fall River, Freetown, Lakeville, Marion, New Bedford, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Taunton, Westport,(508) 679-0041
City of Cambridge, Department of Human Services (DHSP)Cambridge, Somerville,(617) 349-6252
Community Action Pioneer Valley (CAPV)Amherst, Ashfield, Belchertown, Bernardston, Buckland, Charlemont, Colrain, Conway, Cummington, Deerfield, Easthampton, Erving, Gill, Goshen, Granby, Greenfield, Hadley, Hatfield, Hawley, Heath, Huntington, Leverett, Leyden, Middlefield, Monroe, Montague, New Salem, Northampton, Northfield, Orange, Pelham, Plainfield, Rowe, Shelburne, Shutesbury, South Hadley, Southampton, Sunderland, Ware, Warwick, Wendell, Westhampton, Whately, Williamsburg, Worthington,413-774-2310
Community Action Programs Inter-City, Inc. (CAPIC)Cambridge, Chelsea, Revere, Somerville, Winthrop,(617) 884-6130
Community Action, Inc. (CAI)Amesbury, Boxford, Georgetown, Groveland, Haverhill, Merrimac, Newbury, Newburyport, Rowley, Salisbury, West Newbury,978-373-1971
Community Teamwork, Inc. (CTI)Arlington, Bedford, Belmont, Billerica, Burlington, Carlisle, Chelmsford, Dracut, Dunstable, Groton, Lexington, Lowell, Pepperell, Tewksbury, Tyngsboro, Waltham, Watertown, Westford, Wilmington,978.459.6161
Greater Lawrence Community Action Council, Inc. (GLCAC)Andover, Lawrence, Methuen, North Reading, Reading,(978) 681-4900
LEO, Inc. (LEO)Lynn, Lynnfield, Nahant, Saugus, Swampscott, Wakefield,781.309.5639
Making Opportunity Count (MOC)Ashburnham, Ashby, Athol, Ayer, Barre, Berlin, Bolton, Clinton, Fitchburg, Gardner, Hardwick, Harvard, Hubbardston, Lancaster, Leominster, Lunenburg, New Braintree, Petersham, Phillipston, Princeton, Royalston, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon,978-342-7025
North Shore Community Action Program, Inc. (NSCAP)Beverly, Danvers, Marblehead, Middleton, Peabody, Salem, Topsfield,(978) 531-0767
People Acting in Community Endeavors, Inc. (PACE)Acushnet, Dartmouth, Fairhaven, Marion, Mattapoiset, New Bedford, Rochester,508-525-4271
Quincy Community Action Programs, Inc. (QCAP)Braintree, Milton, Quincy, Weymouth,617-657-5301
Self-Help, Inc. (SHI)Abington, Attleboro, Avon, Bridgewater, Brockton, Canton, Dedham, East Bridgewater, Easton, Foxboro, Franklin, Hanson, Holbrook, Mansfield, Needham, Norfolk, North Attleboro, Norton, Norwood, Plainville, Randolph, Raynham, Rockland, Sharon, Stoughton, Walpole, West Bridgewater, Westwood, Whitman, Wrentham, 508-588-5440
South Middlesex Opportunity Council, Inc. (SMOC)Acton, Ashland, Bellingham, Blackstone, Boxboro, Concord, Dover, Framingham, Grafton, Holliston, Hopedale, Hopkinton, Hudson, Lincoln, Littleton, Marlborough, Maynard, Medfield, Medway, Mendon, Milford, Millis, Millville, Natick, Northborough, Northbridge, Norwood, Sherborn, Shrewsbury, Southborough, Stow, Sudbury, Upton, Uxbridge, Wayland, Wellesley, Westborough, Weston,508-620-1230
South Shore Community Action Council, Inc. (SSCAC)Aquinnah, Barnstable, Bourne, Brewster, Carver, Chatham, Chilmark, Cohasset, Dennis, Duxbury, Eastham, Edgartown, Falmouth, Gosnold, Halifax, Hanover, Harwich, Harwich Port, Hingham, Hull, Kingston, Marshfield, Mashpee, Middleboro, Nantucket, Norwell, Oak Bluffs, Orleans, Pembroke, Plymouth, Plympton, Provincetown, Sandwich, Scituate, South Chatham, South Falmouth, Tisbury, Truro, Wareham, Wellfleet, West Chatham, West Harwich, West Tisbury, West Wareham, West Yarmouth, Woods Hole, Yarmouth, Yarmouthport,508-746-6707
Springfield Partners for Community Action, Inc. (SPCA)Agawam, Blandford, Brimfield, Chester, Chicopee, East Longmeadow, Granville, Hampden, Holland, Holyoke, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, Southwick, Springfield, Tolland, Wales, West Springfield, Westfield, Wilbraham,(413) 263-6500 online application for this Agency
Valley Opportunity Council, Inc. (VOC)Agawam, Blandford, Brimfield, Chester, Chicopee, East Longmeadow, Granville, Hampden, Holland, Holyoke, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, Southwick, Springfield, Tolland, Wales, West Springfield, Westfield, Wilbraham,(413) 552-1554
Worcester Community Action Council, Inc. (WCAC)Auburn, Boylston, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Holden, Leicester, Millbury, North Brookfield, Oakham, Oxford, Paxton, Rutland, Southbridge, Spencer, Sturbridge, Sutton, Warren, Webster, West Boylston, West Brookfield, Worcester,(508) 754-1176

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NOTE: Apply for Fuel Assistance (LIHEAP) and you may be eligible for Water Assistance (LIHWAP), as well.

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