MASSCAP

CROSSING THE DIGITAL DIVIDE
A Report on the Information Technology Needs, Capacities, and Initiatives of Community Action Agencies in Massachusetts

Do CAAs Have Written Policies and Procedures to Cover these IT-related Issues?

(These areas were covered on the survey MASSCAP circulated to all Massachusetts CAAs during the 1999 study.)

• Regular maintenance of hardware

• Injury-prevention

• Security of equipment

• Back-up of software

• User file security needs and back-up of user files

• Client information (including staff access, privacy, and back-up)

• Personnel information (including access, privacy, and back-up)

• Software purchase, upgrading, and registration

• Agency-wide consistency/compatibility of software that is utilized

• Software installation

• Regular inventory of hardware and software

• Use of e-mail and the Internet

<< Return to Part V: Other IT-related Management & Organizational Issues