1. One CAA that has adopted a case management approach to service delivery and has developed the information systems to support it is CAPIC. See Robert S. Repucci, Community Action Programs of the Inner City, Inc., Data Collection and Client Tracking: A Report to the Department of Housing and Community Development (October 1997). The report describes in detail how CAPIC developed its case management information systems and offers useful insights for other agencies moving in a similar direction. It can be obtained from CAPIC or Massachusetts DHCD. Return to the place in the narrative that you left in Part II.
2. For an insightful analysis of the mutually dependent relationship between private nonprofit human services organizations and governmental entities with which they contract, see Steven Rathgeb Smith and Michael Lipsky, Nonprofits for Hire: The Welfare State in the Age of Contracting (Cambridge, MA: Harvard University Press, 1994), especially Chapter 8.
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1. U. S. Department of Commerce, National Telecommunications and Information Administration, The Emerging Digital Economy II (June 1999). http://www.ntis.gov/yellowbk/1nty800.htm
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2. Massachusetts Community Action Program Directors Association, Running in Place: A Report on Poverty in Massachusetts (1997), p. 42.
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3. U.S. Department of Commerce, National Telecommunications and Information Administration, Falling Through the Net III (July 1999). www.ntia.doc.gov
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